WPS Exterior Cleaning Specialists Privacy Policy

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WPS - Exterior Cleaning Specialists 

Privacy Policy

Effective Date: 01/04/2024

WPS - Exterior Cleaning Specialists ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This privacy policy outlines the types of information we may collect from you or that you may provide when you engage us for exterior cleaning activities, including roof, patio, driveway, gutters and fascias, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Information We Collect About You

We collect several types of information from and about users of our services, including:

• Personal Information: Your name, postal address, email address, telephone number, and any other identifier by which you may be contacted online or offline.
• Property Information: Information about the property where the service will be performed, including photographs or descriptions of the area to be cleaned.
• Payment Information: Information necessary to process payments, such as your payment card details or bank account information. We do not store these details; they are processed by our secure payment processor.

2. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To provide you with the services and any other information, products, or services       that you request from us.
• To fulfil the purposes for which you provided the information or that were described when it was collected.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our services or any products or services we offer or provide through it.

3. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide:

• To contractors, service providers, and other third parties we use to support our business.
• To fulfil the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information with your consent.

4. Use of Customer's Water Supply

In providing our services, we require the use of the customer's water supply. Customers agree to provide access to their water supply for the completion of the task. We strive to use water efficiently to minimise waste and cost to the customer.

5. Disclaimer of Liability for Damage

While WPS Exterior Cleaning Services takes the utmost care in providing roof cleaning services, due to the inherent risks associated with cleaning roof tiles and materials, we cannot accept responsibility for any damage to roof tiles or related structures that may occur during the cleaning process. Customers are advised to discuss any concerns they may have about potential damage prior to the commencement of services.

6. Moss Removal and Gutter Integrity

As part of our commitment to maintaining the integrity and appearance of your property, our services may include the removal of moss from gutters. The presence of moss in gutters can lead to blockages, improper water diversion, and potentially cause damage to your property. Our moss removal process is designed to enhance the functionality of your gutter system, ensuring that water is appropriately channeled away from your property.

It's important for property owners to understand that the removal of moss, which has been long-established in gutters, may expose or exacerbate pre-existing conditions that were not visible prior to the cleaning process. In some instances, the removal of moss, which has expanded and contracted in the gutters over time, may reveal or cause minor leaks or gaps in the gutter system. These leaks or gaps are not a result of the moss removal process itself but are typically a result of natural wear, the age of the gutters, or previous damage that was obscured by the moss.

We take great care in conducting moss removal and treat your property with the utmost respect. However, we advise all our customers to be aware of the potential for pre-existing damage to become apparent post-service. We are committed to transparency and will communicate any concerns observed during the moss removal process. Should any issues arise, we can advise on the best course of action ensuring your gutter system remains effective and your property is protected.

7. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure. 

8. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the website home page.

9. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: info@WPSexteriorcleaning specialists.co.uk

This privacy policy aims to respect and protect your privacy under applicable law. By engaging WPS Exterior Cleaning Specialists for their services, you acknowledge your acceptance of this privacy policy.